Owner FAQs

Answers to your frequently asked questions


  • How do I hire you to be our property manager?

    It’s a simple process. We do a consultation call, you review and sign the management agreement then we handle the rest.
  • How long is the management contract?

    We provide a month-to-month contract where we strive to earn your business every day.
  • What do you charge to manage?

    Our management fee begins at 8% and is influenced by factors such as property location and current condition. After assessing your property, we will provide a customized management fee percentage. Section 8 properties are subject to a 12% fee.
  • How and when do I get paid?

    We process statements by the 10th of the month for the previous month's transactions. All rent proceeds are processed via direct deposit. For more information on how we pay you each month, check out this video!
  • How do you determine the rent amount?

    We do a rental analysis on the property. We search for comparable homes, in a similar area that have recently rented. We also take into account the condition of the property and similar homes currently for rent. Before marketing your property, we give you a price range we expect the property to rent.
  • Are you licensed and insured?

    We are licensed real estate agents, members of NARPM (National Association of Property Managers) in good standing of local real estate boards and fully insured.
  • Do you accept section 8?

    We do on certain properties. We will explain the benefits and risk to you when you hire us. If you are interested in Section 8, we then formulate a plain to market to Section 8 applicants.
  • How do you protect the condition of my property?

    It starts with proper screening of the resident. We also offer an annual lease compliance walk through of the property, hold residents accountable for issues and respond quickly to non-compliance of the lease.


  • How do you handle maintenance requests on rental properties?

    Maintenance requests are submitted by residents online. Issues that can cause structural damage to the property or are a safety hazard to the resident are prioritized as emergencies. Minor maintenance is completed as first come first serve. Estimates are created for major repairs and property owners are provided this information by the Portfolio Manager. For more information regarding how we handle maintenance, check out this video!
  • Do you notify me of maintenance requests?

    We handle smaller maintenance requests as needed and inform owners on their monthly statement. Owners are informed about large repairs and emergency repairs as soon as we are made aware of them.
  • How does the lawn care maintenance process work?

    The resident is responsible for maintaining the lawn on single family homes. While the owner is responsible for the cost of lawn care during vacancies on all properties, we will coordinate lawn care during these times.


  • What is my reserve account?

    The reserve is basically a deposit we collect from you to offset expenses we receive before the rent is paid. This deposit or reserve is noted on your statement each month and returned to you upon termination of management. For more information on reserves, check out this video!
  • Do I receive a 1099 at the end of the year?

    In accordance with federal law, we prepare a 1099 each year and deliver a copy to you.

Leasing and Screening

  • What is your process for screening residents?

    We factor in a number of things when finding a resident for your property including rental and employment verification and credit and background checks. Our processing is thorough and strict, usually taking 3 business days to ensure we are placing a quality resident that will take care of your property. Applications are processed on a first come first serve basis, however we do allow multiple households to apply at the same time to be sure that if an application is denied or backs out, we are not losing that market time.
  • How long will it take to lease my property?

    Once your property is rent ready, we take an average of 30 days to get it leased. This time frame is largely dependent on the market & time of year. Your property manager will check in with you each Wednesday and suggest price reductions if we think that is holding up the process.
  • How will you market my property?

    We begin marketing your property to pre-approved applicants 2-3 weeks before its scheduled to be rent ready and fully marketing to the public about 1 week prior to it being ready. We take professional pictures highlighting the amenities your property has to offer and syndicate them out to all of the top sites (Zillow, Hot Pads, Trulia, etc.). If your property is not able to be pre-leased during this process, we will place a self-show box on it once rent ready which we’ve found boosts showings by 25% by allowing prospects to view the property outside of the normal 9-5.
  • How long do residents typically lease rental properties?

    Our average length of leasing is 3 years. We do have some residents that have been in the property for 10+ years. We focus on preparing the property and pricing the property to attract quality, long-term residents.

Pet Policy

  • Do you allow pets?

    We do. We have restrictions on age and the number of pets. We also have a pet damage guarantee. If we place a pet and it damages your property, we pay up to $2,500 to repair the damage.
  • Can I choose to not allow pets?

    Yes, you can. We advise you not to since 75% of applicants have pets and we offer a pet damage guarantee which virtually eliminates the risk of having pets.
  • How do you prevent pet damage?

    We do an extensive screening of the resident and the pet. We look at their rental history record and factor that in when choosing the resident. We also do an annual pet inspection that the resident pays for. During this inspection we will look for any sign of pet damage. If we find any, we make sure the resident addresses it in a timely manner. We offer pet damage protection in each of our property management plans! Check out this video to learn more.

Current Residents

  • How much is the resident’s security deposit?

    It is typically equal to one month’s rent.
  • Do I get the resident's security deposit?

    No. The resident security deposit belongs to the resident. We keep the deposit in a trust account and at move out we determine if it should be returned to the resident or given to you to cover expenses for damages done by the resident.
  • Do residents pay the utilities?

    Residents are responsible for all utilities in single family homes. This includes lawn care, sewage, water and trash removal. In multi-unit buildings, lawn care is an owner responsibility and in most of our multi-units, water sewage and trash removal is also included in rent.
  • What happens if the resident doesn’t pay the sewage bill?

    We fine the resident, pay the bill and charge it to the resident’s account. This assures us that a wastewater lien will not get placed on your property. We offer a guarantee of delinquent sewage lien protection in each of our property management plans! Check out this video to learn more.
  • What is the eviction process?

    If the resident owes more than $150 in rent on the 15th of the current month, we immediately file an eviction-no exception, no payment arrangements.
  • What do you do if a resident doesn’t pay rent?

    We charge late fees, send notice to the resident then file an eviction if the resident owes more than $150 in rent on the 15th of the current month.